From the moment you walk in, the manner in which you are cared for, to the actual salon services, to leaving, the entire experience sold me - my first time there last week and the last time I go anywhere else! (Mom, you didn't hear that! ;-) ) My mom was a beautician for over 30+ years, and ran a two-person shop in my hometown in Ohio. That shop had a great rep and they had constant clientele - so I guess in some small way, you could say I grew up in the industry - lol. Back to Sports Clips.
The sports theme is awesome, and the use of smart tablets (assuming iPad) to check in and out, even vis a vis the SC smart phone App is not only kool, but a great addition to enable a leaner overarching process and to what I could ascertain, lends itself well to the flow/volume of clientele making for what I can only imagine, a more robust ROI from a business perspective. Service was phenomenal - was highly impressed while waiting for my haircut, not only at the sports theme, but especially how each beautician would vacuum their station and prepare for the next client, walking with them to the register, and the ease of it all. I thoroughly enjoyed having Miss Judy provide the VIP treatment/package - I about fell asleep during the shampoo/massage - so good! Further, I appreciated the tactful way she presented a recommendation for how to get my hairline back in order after having had a previous barber cut my hair too short in the front - and not only that, she educated me to remember asking for a "squoval" cut in the back - all around, Miss Judy is one to emulate as her demeanor, especially having been on her feet all day as I was a late comer near closing time, her core competencies and customer service are bar none. Should give her a bonus! (was her birthday last week, just saying!) :)
On Product - she also recommended product, which happened to be the same product used on my hair - suffice to say, I picked up some conditioner and shampoo before I left whereas I do not believe I would have done that anywhere else!
Thank YOU Miss Judy and Sports Clips - you've earned my business and I will definitely recommend this place to my compadres!